Kunderådgiver søges til Barcelona, Spanien!
Worldline is a prominent leader in the online payments industry, offering both software and hardware solutionsfor digital payments.
As a Customer Service Advisor for Worldline, your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email. This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships. While you will primarily provide support in your native language, there may be occasions where handling inquiries for other markets is required.
Training:
The training period involves hands-on practice within the production environment, ensuring familiarity with real workflows. Trainees receive comprehensive instruction across three different channels: voice, chat, and email support. Each channel's training includesspecific customer interaction techniques, software usage, and scenario-based exercises. This approach ensures versatility and readiness for live operations, enhancing customer service quality across all communication platforms.
Working Hours:
Throughout the project, working hours are Monday to Friday, 08:00-18:00, and Saturdays, 10:00-14:00.
The shifts are scheduled as follows:
Early Shift: 08:00 - 16:30
Regular Shift: 09:00 - 17:30
Afternoon Shift: 09:30 - 18:00
Saturday Shift: 10:00 - 14:00
Please note that shifts are subject to change, and working hours may vary during the training period.
Qualifications:
Candidates possess effective communication and social skills, maintain a positive attitude towards changes, demonstrate team-player mentality, exhibitstrong listening skills, being analytical and with a detail-oriented approach to problem-solving. Preferably also should have experience in a contact center.
Salary & Project Seniority:
Barcelona 🌞 Barcelona 🌴
Barcelona 🌞 Barcelona 🌴
The initial offered contract is based on 39 hours per week, with a gross base salary of €1546 and a €200 bonus gross per month. Additionally, employees accrue 1.9 vacation days per month.
After 6 months, the bonus increases to €300 per month with new targets.
After 12 months, the bonus goes up to €350 per month with additional targets.
After 18 months, the base salary increases to €1600, plus the €350 monthly bonus.
All contracts are permanent.
Opportunities to develop your skills and grow within NewCo.
A diverse, friendly, and collaborative team culture.
Tax free benefits (restaurant/Transport/ Day Care).
Free Personal Training Sessions.
Free online Spanish lessons outside of working hours for skill development.
Much, much more!
Please note:
Please note, only shortlisted candidates will be contacted.
This role requires you to speak English and Danish to a proficient level.
This is a full time office based job in Barcelona.
Make sure to send your up-to-date English CV.
How to Apply
If you wish to apply, please send us your up-to-date CV in English telling us why you want this job. This is a great opportunity for you to let us know that you understand what we are looking for.
Er du interesseret, men ikke 100 % sikker på, om du skal ansøge?
NewCo Communications
Vil du være en del af vores utroligt varierede blanding af mennesker med forskellige ideer, færdigheder og erfaringer? Du vil føle dig velkommen hos NewCo! Vi omfavner mangfoldighed på tværs af vores forskellige teams og kontorer, højt og stolt. Siden vores start for mere end 10 år siden har vi skabt et respektfuldt og trygt miljø for alle i vores mere end 900 mand store team – uanset race, religion, køn eller seksuel orientering.
Hvor er vi? 📍
Leveomkostninger i Barcelona, Spanien
For at hjælpe dig med at forstå leveomkostningerne i Barcelona, Spanien, har vi delt tal fra Numbeo. Vi anbefaler altid, at du ser på leveomkostningerne, når du flytter til et andet land.
*Disse tal er estimater og kan ændre sig på grund af forskellige faktorer.
🍽️ Måltid på en rimelig restaurant: 15,50 €
☕ Cappuccino (almindelig) (Restaurant): 2,53 €
💧 Vand (0,33 liters flaske) (Restaurant): 1,64 €
🍺 Lokal øl (0,5 liter): 1,19 €
🍷 Flaske vin (mellemliggende prisklasse): 6,00 €
💧 Vand (1,5 liters flaske): 0,78 €
🚎 Enkeltbillet (lokal transport): 2,65 €
🚕 Taxi 1 km (normal takst): 1,86 €
⛽ Benzin (1 liter): 1,53 €
💪 Fitnesscenter, månedspris for 1 voksen: 48,62 €
🌐 Månedligt internet (60+ Mbps, ubegrænset data): 32,45 €
Om Barcelona
Barcelona, som ligger ved Spaniens kyst og Cataloniens pulserende hjerte, er en dynamisk by, der tilbyder jobsøgende en unik balance mellem professionelle muligheder og levende kulturelle oplevelser.
Forestil dig at arbejde i et mangfoldigt internationalt miljø om dagen og tilbringe aftenerne med at nyde byens rige historie, livlige tapasbarer og Gaudís ikoniske arkitektur.
Med en blomstrende turistsektor og voksende teknologi-, kreative- og startupmiljøer findes der mange ledige stillinger inden for hotel- og restaurationsbranchen, kundeservice, sprogundervisning, IT og design. Derudover, med et mildt middelhavsklima og lange solrige perioder, tilbyder Barcelona en enestående livskvalitet.
Barcelona er mere end blot et rejsemål; det er en livsstil klar til, at du kan omfavne.
Tilmeld dig nyhedsbrevet!
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