Vi ansætter konsulenter til smukke Sofia!
Join TELUS Digital Bulgaria as a Solutions Consultant with Danish and English for the world’s biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service.
We’re seeking Danish language speakers with strong communication skills to help users maximize their product experience.
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate!
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
Engage customers through multiple channels, including phone, email and chat.
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
Collaborate with team members to share best practices and contribute to the knowledge base.
Participate in ongoing training and stay updated on product knowledge and industry trends.
What You’ll Need:
Fluent Danish and English communication skills.
Strong interpersonal abilities and customer service orientation.
Ability to follow structured guides and processes.
Excellence in active listening and problem-solving.
Adaptable and quick to learn new processes and technologies.
Self-motivated with a passion for customer satisfaction.
Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service.
Excellent communication style, ability to explain complex concepts simply.
Ability to troubleshoot issues and find creative solutions.
Collaborates and shares knowledge, and contributes positively to team dynamics.
Embraces change, learns quickly, and maintains composure under pressure.
The best part? No tech background needed! We’re looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
We offer:
Sofia 😍
Sofia 😍
Welcome bonus: 5000EUR!
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)!
Fully paid training.
Stable job and career development opportunities!
Attractive salary!
Additional health insurance.
50+ benefits and services to choose from.
Positive international working environment.
Support and learning!
Employee referral bonuses!
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Note
This job opportunity requires you to relocate to Sofia, Bulgaria (if you do not already live there).
Only shortlisted candidates will be contacted.
Interested?
Does it sound like the perfect job for you? APPLY NOW!👇
Interested but not 100% sure if you should apply?
Telus International Bulgaria
🤖AI Data Solutions
🤖AI Data Solutions
TELUS International Bulgaria is a publicly traded company (NYSE and TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members.
The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more.
The company’s primary focus is strict adherence to all our clients; procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.
More info:
Where are we? 📍
Leveomkostninger i Sofia
For at give dig et indtryk af leveomkostningerne i Sofia har vi samlet tal fra Numbeo. Vi anbefaler altid, at du kigger på leveomkostnings-indekser, når du planlægger at flytte til et nyt land.
*Tallene er estimerede og kan variere afhængigt af forskellige faktorer.
**Valuta i Bulgarien: Bulgarsk lev (BGN)
🍣 Måltid på en billig restaurant: 20,00 лв
☕ Cappuccino (restaurant): 3,06 лв
💧 Vand (0,33 l flaske på restaurant): 1,33 лв
🍺 Lokal øl (0,5 l): 1,67 лв
🍷 Flaske vin (mellemklasse): 12,00 лв
💧 Vand (1,5 l flaske i butik): 1,13 лв
🏠 Husleje pr. måned for lejlighed (1-værelses):
I centrum: 824,60 лв
Udenfor centrum: 621,40 лв
🚎 Enkeltbillet (offentlig transport): 1,60 лв
🚕 Taxa pr. km (normal takst): 1,07 лв
⛽ Benzin (1 liter): 3,08 лв
💪 Fitnesscenter, månedsabonnement: 56,19 лв
🌐 Internet (60+ Mbps, ubegrænset data, pr. måned): 22,49 лв
Om Sofia
Sofia er kendt for sin kulturelle mangfoldighed, sit moderne udseende og det store udvalg af oplevelser, som byen tilbyder – herunder musik- og teaterfestivaler under åben himmel, spændende gallerier, historiske museer, hyggelige restauranter og livlige natklubber.
Denne hurtigt voksende metropol ligger smukt ved foden af Vitosha-bjerget, hvor naturelskere ofte kan findes på vandreture eller på ski i vintersæsonen. Derudover ligger Sofia kun cirka 300 km fra Middelhavet, hvilket giver nem adgang til smukke strande.
Bulgariens overkommelige livsstil byder på et væld af muligheder for både arbejde og fritid!
Tilmeld dig nyhedsbrevet!
Lignende job i udlandet!
20 almindelige interviewspørgsmål, du bør kende!
Har du brug for at forberede dig til en jobsamtale? Så er dette noget for dig! Vi har samlet 20 almindelige jobsamtalespørgsmål, som du bør kende, for at hjælpe dig med at blive forberedt til jobsamtalen.
23 spørgsmål du bør stille rekruttereren under din jobsamtale!
Er du usikker på, hvad du skal spørge rekruttereren under en jobsamtale? Vi har samlet 23 spørgsmål, som du kan stille rekruttereren for at blive den bedste til jobsamtalen!
Du kan også lide at læse
